FAQ’s


1. Is it safe to shop online?

Shopping on our website is very secure as we use paypal and Stripe to process all online payments.
2. Do I need to register before I can shop online?

No you do not have to register.
3. I am having difficulty placing my order?

If you having any problems placing an order online please contact our customer service team.
4. Can I track my order?

All orders are sent via Royal Mail recorded delivery and can be tracked at www.royalmail.com
5. Has my order been shipped out yet?

As soon as your order is dispatched, you will be sent an email to confirm that it's on its way.
6. Can I track my order?

All orders are sent via Royal Mail recorded delivery and can be tracked at www.royalmail.com
7. How do I return my order?

Information on how to return your order can be found on our Terms & Conditions page
8. Do you ship outside the UK?

We deliver to most international countries. If you will like more information please contact customer service
9. Will I be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. These are levied by the international customs and totally out of our control.
10. How long will my order take to arrive?

Deliveries are usually made within 3 - 5 days of your order being placed. For next day deliveries please contact customer service.
11. Any other questions?

For any other questions not answered, please contact us.